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Safeguarding Policy

Table Of Contents

Purpose

Our provided services and activities include working with vulnerable people.  The purpose of this policy is to protect them and provide stakeholders and the public with the overarching principles that guide our approach in doing so.  

Safeguarding Lead 

A lead director is appointed to provide oversight of safeguarding and to lead on any incident investigation and reporting.

Safeguarding LeadKerry Malster

Applicability

This policy applies to anyone working on our behalf, including our directors, contractors, staff and volunteers. 

Safeguarding should also be appropriately reflected in other relevant policies and procedures.  

Principles

We believe that: 

  • Nobody who is involved in our work should ever experience abuse, harm, neglect or exploitation.
  • We all have a responsibility to promote the welfare of all of our beneficiaries, staff and volunteers, to keep them safe and to work in a way that protects them.
  • We all have a collective responsibility for creating a culture in which our people not only feel safe, but also able to speak up, if they have any concerns.

Types of Abuse

Abuse can take many forms, such as physical, psychological or emotional, financial, sexual or institutional abuse, including neglect and exploitation.  Signs that may indicate the different types of abuse are at Appendix 1.

Reporting Concerns

If a crime is in progress, or an individual in immediate danger, call the police, as you would in any other circumstances. 
If you are a participant, client, beneficiary, or member of the public, make your concerns known to a member of our team, who will alert a senior member of the organisation.  
For members of the organisation, make your concerns known to your supervisor.  If you feel unable to do so, speak to a director.   

Responsibilities

Directors

This safeguarding policy will be reviewed and approved by the Board annually.  

A lead director is given responsibility for the oversight of all aspects of safety, including whistleblowing and H&SW.  This will include:

  • Creating a culture of respect, in which everyone feels safe and able to speak up.
  • An annual review of safety, with recommendations to the Board.
  • Receiving regular reports, to ensure this and related policies are being applied consistently.
  • Providing oversight of any lapses in safeguarding.
  • And ensuring that any issues are properly investigated and dealt with quickly, fairly and sensitively, and any reporting to the Police/statutory authorities is carried out. 
  • Leading the organisation in a way that makes everyone feels safe and able to speak up.
  • Ensuring safeguarding risk assessments are carried out and appropriate action taken to minimise these risks, as part of our risk management processes. 
  • Ensuring that all relevant checks are carried out in recruiting staff and volunteers. 
  • Planning programmes/activities to take into account potential safeguarding risks, to ensure these are adequately mitigated.  
  • Ensuring that all appointments that require DBS clearance and safeguarding training are identified, including the level of DBS and any training required.
  • Ensuring that a central register is maintained and subject to regular monitoring to ensure that DBS clearances and training are kept up-to-date. 
  • Ensuring that safeguarding requirements (eg DBS) and responsibilities are reflected in job descriptions, appraisal objectives and personal development plans, as appropriate.
  • Listening and engaging with clients, beneficiaries, staff, volunteers and others and involving them as appropriate.
  • Responding to any concerns sensitively and acting quickly to address these. 
  • Ensuring that personal data is stored and managed in a safe way that is compliant with data protection regulations, including valid consent to use any imagery or video.  
  • Making staff, volunteers and others aware of:
    • Our safeguarding procedures and their specific safeguarding responsibilities on induction, with regular updates/reminders, as necessary.
    • The signs of potential abuse and how to report these. 

Everyone

To be aware of our procedures, undertake any necessary training, be aware of the risks and signs of potential abuse and, if you have concerns, to report these immediately (see above).

Online Safety

We will identify and manage online risks by ensuring:

  • Volunteers, staff and directors understand how to keep themselves safe online. We may use high privacy settings and password access to meetings to support this.
  • The online services we provide are suitable for our users. For example, use age restrictions and offer password protection to help keep people safe.
  • The services we use and/or provide are safe and in line with our code of conduct. 
  • We protect people’s personal data and follow data protection legislation.
  • We have permission to display any images on our website or social media accounts, including consent from an individual.

This policy will be reviewed as part of any safeguarding incident investigation, to test that it has been complied with and to see if any improvements might realistically be made to it.  

Statutory Guidance

Gov.UK – The role of other agencies in safeguarding
CC: Safeguarding – policies and procedures
CC: How to protect vulnerable groups
CC: Managing online risk


Appendix 1 – Signs of Abuse

Physical Abuse.

  • bruises, black eyes, welts, lacerations, and rope marks.
  • broken bones.
  • open wounds, cuts, punctures, untreated injuries in various stages of healing.
  • broken eyeglasses/frames, or any physical signs of being punished or restrained.
  • laboratory findings of either an overdose or under dose medications.
  • individual’s report being hit, slapped, kicked, or mistreated.
  • vulnerable adult’s sudden change in behaviour.
  • the caregiver’s refusal to allow visitors to see a vulnerable adult alone.

Sexual Abuse.

  • bruises around the breasts or genital area.
  • unexplained venereal disease or genital infections.
  • unexplained vaginal or anal bleeding.
  • torn, stained, or bloody underclothing.
  • an individual’s report of being sexually assaulted or raped.

Mental Mistreatment/Emotional Abuse.

  • being emotionally upset or agitated.
  • being extremely withdrawn and non-communicative or non-responsive.
  • nervousness around certain people.
  • an individual’s report of being verbally or mentally mistreated.

Neglect.

  • dehydration, malnutrition, untreated bed sores and poor personal hygiene.
  • unattended or untreated health problems.
  • hazardous or unsafe living condition (e.g., improper wiring, no heat or running water).
  • unsanitary and unclean living conditions (e.g., dirt, fleas, lice on person, soiled bedding, faecal/urine smell, inadequate clothing).
  • an individual’s report of being mistreated.

Self-Neglect.

  • dehydration, malnutrition, untreated or improperly attended medical conditions, and poor personal hygiene.
  • hazardous or unsafe living conditions.
  • unsanitary or unclean living quarters (e.g., animal/insect infestation, no functioning toilet, faecal or urine smell).
  • inappropriate and/or inadequate clothing, lack of the necessary medical aids.
  • grossly inadequate housing or homelessness.
  • inadequate medical care, not taking prescribed medications properly.

Exploitation.

  • sudden changes in bank account or banking practice, including an unexplained withdrawal of large sums of money.
  • adding additional names on bank signature cards.
  • unauthorized withdrawal of funds using an ATM card.
  • abrupt changes in a will or other financial documents.
  • unexplained disappearance of funds or valuable possessions.
  • bills unpaid despite the money being available to pay them.
  • forging a signature on financial transactions or for the titles of possessions.
  • sudden appearance of previously uninvolved relatives claiming rights to a vulnerable adult’s possessions.
  • unexplained sudden transfer of assets to a family member or someone outside the family.
  • providing services that are not necessary.
  • individual’s report of exploitation.
© 2026 NeuroRocket CIC
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